All too often we think ‘we know what is best for our business’ when in fact we do not know if the customer agrees with us or not! The good news is that most business operators are keen to gather new information – but the bad news is that many will never put any of [...]
Posted in Internet Lounge | Tagged customer, is, king, the
Good customer service can make or break your company. After all, your profits directly come from your customers. And the best way to keep the profit rolling in is to keep your customers coming back for more. To ensure that your customers are 100 per cent satisfied with every experience you need to figure out [...]
Posted in Internet Lounge | Tagged customer, faces, of, service, the, three
Every small business owner and manager needs to know this number. You need to place an annual or lifetime value on each customer who buys your product or service. Here is an example of what I am talking about: Some years ago a burger restaurant placed a $100 coupon ad in a newspaper for … [...]
Posted in Internet Lounge | Tagged business, customer, is, one, really, small, to, What, worth, Your